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cPanel/WHM Support

Please always check out this page before emailing us. You will find the answer to most of the basic questions here, as well as some terrific user guides. We have also added a "Tips and Suggestions" section. If you have any suggestions, please feel free to e-mail them and we will post them if deemed appropriate:

DOMAIN Control Panel Guide:
     cPanel Control Panel Guide  

RESELLER Control Panel Guide:
     WebHost Manager (WHM) Guide   

DNS (Domain Name Servers):

refer to the DNS settings we listed in our welcome message and update DNS settings accordingly with your domain registrar. These days all registrars have control panels that customers can access to do so by themselves—look for "Manage Your Domain" or "My Account" or similarily named links on your registrar's home page.

How to access my domain control panel?
You'll want to login to cPanel to do such things as view web stats, setup email addresses, MySQL databases, etc. To login to cPanel (after the DNS has resolved), go to:

      (substitute your actual domain name for **)

Then enter your username and password (given to you in our welcome email). This will not work until your domain name has fully propagated to our servers. But prior to this, you can login to cPanel using the Primary Nameserver IP number, like this
: (European server); (U.S. server). Note that the shared IP for your account is one of the numbers in above URLs, depending on which server you are on. You can upload your site via FTP by connecting to the IP (instead of your domain name) before the DNS update with your registrar has propagated.

How to access my WHM Reseller control panel?
To login to WebHost Manager (WHM) to set up new domain accounts or to adjust existing settings, please go to:   (Hamburg server)
   (U.S. server-3)
   (U.S. server-9)
   (U.S. server-12)
(NOTE: After the DNS of your main domain for this account has resolved
      you can substitute the IP with your domain name, if you prefer.)

Shared SSL Certificate
For signup pages, online billing gateways, and other eCommerce projects you might want to have an SSL (Secure Socket Layer) site to encrypt transmission of your customers' data. We have created a shared SSL certificate (GeoTrust) solution that is compatible with over 98% of all Web browsers - you don't need to purchase your own cert.
Upload all the files that should be accessed as SSL secured pages to the public_html folder (where all other HTML files go as well), and access them at the following https://... address:  (Hamburg server)
    (U.S. server)     (U.S. server)     (U.S. server)
username stands as placeholder for your actual cPanel domain username;
filename stands as placeholder for the actual HTML or ASP file)
TIP: Your reseller WHM control panel allows you (in "Modify an Account") to change the usernames for your domain accounts. E.g., rather than "carl" or "maria" etc. you might want to assign a username such as "sales-k" or "acct3") to make the https URL look more professional.

Outlook, Eudora, and Other POP E-Mail Programs:
The basic settings for these should be:
Mail Server:  or
SMTP:  or
...whereby '' stands as a placeholder for your actual domain name
Username:  <Your e-mail username for this e-mail account>
Password:  <Your e-mail password for this e-mail account>

If these settings do not work for you, then the ISP you use to connect to the Internet has most likely blocked Port 25, so you cannot use your own mail server for OUTGOING mail (SMTP) while connected via their network. Some of the ISPs who do this are Earthlink/Mindspring, AOL, USA-Starnet, and MSN. Microsoft, for example, gives an explanation (as regards to their own blocking) and solution:;EN-US;q302339
The solution is to use your ISP's SMTP settings for outgoing mail (in the case of MSN this is ''). BUT MAKE SURE TO KEEP YOUR DOMAIN AS THE MAIL SERVER FOR INCOMING MAIL!


Use the following information with your FTP program:
Host name:   [your domain name!]  or the shared IP
Username: Same as control panel
Password: Same as control panel

Your Perl path is:   /usr/bin/perl
    The first line in cgi and perl scripts should therefore be:  
Sendmail:  /usr/lib/sendmail  or  /usr/sbin/sendmail
Serverpath:  /home/username/public_html/cgi-bin
Root path:   /home/username/   puts you in the root of your account Domain
directory:  /home/username/public_html    puts you in your www directory
cgi-bin path:  /home/username/public_html/cgi-bin/filename    puts you in your cgi-bin

Tips and Suggestions

How to pre-view a domain if the DNS update has not yet propagated?
Very simple—just add /~ plus your domain's FTP username to the server URL and you can pre-view your site:
  (Hamburg server)
   (U.S. server)    (U.S. server)    (U.S. server)
      (myusername stands as placeholder for your actual cPanel domain username)

Pre-installed cgiemail Script:
There is just one pre-installed script. You will find it in the cgi-bin folder: this is "cgiemail" – a script written in C. The cgiemail script is an alternative solution to "" It is pretty simple to use ... you should be able to use it by just looking at our example: please look at the source code of our own "Contact Us" section. The content of the form is send to a TEXT file, here called "request.txt," by the following line:
<form action="" method=POST>
The "request.txt" file, however, resides in the "httpdocs" folder! In the first line of this TEXT file you determine to which e-mail address it is send then. Further info and readme text can be found at MIT's site.
Of course, you can also install an altered version of Matt Wright's popular FormMail script. Just access your domain's cPanel and click on "CGI Center" to find this and several other useful scripts.

Spam Protection:
Please note that you will have to enable "Spam Assassin" from the cPanel control panel to activate Spam protection. Each domain owner can enable or disable SpamAssassin. LeechProtect is another such tool.

Advertising Your Site:
You'll find tons of info about this issue on the Web, and you may know more about this than we do. Here just the very basics:
Yes, it makes a difference if you submit your site to search engines and directories like Yahoo! or if you don't. We strongly suggest to either buy a license for the program WebPosition Gold or to use a service that uses it - it is simply the best. But by now more and more search engines and directories, certainly all the big ones, are charging to list your site. According to our experiences it does pay out very well to invest a decent amount. One of the best places to go is (covering several search engines that together make up for 70% of all searches) - click on "Submit a Site." Before you submit your site you want to make sure that all the HTML tags in the header are just right. Use mentioned WebPosition Gold or a free service offered by Scrubtheweb or NorthernWebs (go to the VERY bottom of these pages and enter your URL) - the latter one also offers a helpful Search Engine Tutorial.
Also try and Ray's (hosted on one of our servers) -- both offer plenty of webmaster tools to promote your site for free.
In addition to search engine and directory listings you should get listed in a couple of Web hosting directories ... ad banners, however, generate little income, although they are useful to create brand name recognition.

Billing Your Customers:
You may already have your own system set up ... if not, by far the best, easiest and fastest (immediate) solution is which integrates a shopping cart with a credit card processing system in one package. Except for a one time $49 setup fee there are no further monthly fees (quite different from almost all other billing services). Those with much of their customer base in Europe may want to check out and (Netherlands) and SWREG (London). Also consider to add PayPal with low fees, but do not rely on PayPal alone - you might then loose prospective customers. QuickCommerce offers e-commerce solutions that make use of the popular Authorize.Net software to bill your customers and arranges a merchant account for you. You can use their shopping cart systems and easily integrate it into your Web site.